Software products
built by Flexpoint
Software products + support operations
Software products and customer support operations.
Flexpoint builds practical software products and provides customer support operations for small businesses. We help with product support, e-commerce support, inboxes, helpdesk workflows, documentation, and follow-up.
flexpoint — products + services
# product
VAT Sentinel validates an EU VAT number
→ valid number confirmed
→ reverse charge applied
→ check recorded
# support operations
Customer message received
→ reviewed and categorised
→ answered or routed by process
→ follow-up recorded
Support operations
for small businesses
Multi-channel
email, helpdesk, chat, phone workflows
EN · NL · DE
customer-support languages
Products
Software we build
Flexpoint develops focused software products for specific business problems. VAT Sentinel is our WooCommerce product for EU VAT validation, reverse-charge handling, and validation records.
VAT Sentinel validates EU VAT numbers at checkout, applies reverse charge where appropriate, handles VIES downtime, and keeps a record of each check, for both block and classic WooCommerce checkout.
Services
Customer support operations for small businesses
We help businesses handle customer messages across the channels they use: email, helpdesk, live chat, contact forms, phone workflows, and internal follow-up. The exact setup depends on the client, the tools, and the process.
◎ Customer support
Customer questions, order issues, product questions, account help, and routine support communication.
◎ Helpdesk and inbox management
Shared inboxes, ticket queues, categorisation, prioritisation, and routing.
◎ E-commerce support
WooCommerce and online-store support workflows, including orders, refunds, returns, and customer updates.
◎ Documentation and replies
FAQs, help articles, saved replies, internal notes, and process documentation.
◎ Follow-up
Status updates, reminders, unresolved items, and handovers so work does not disappear.
◎ Multilingual support
Customer communication in English, Dutch, and German.
How service work is set up
A simple, agreed process
We work inside clear written processes so support is easier to review, continue, and improve.
01
Define the channels
We agree which channels are in scope, such as email, helpdesk, chat, phone workflow, or contact forms.
02
Define the process
We document what can be answered directly, what needs approval, and what must be handed over.
03
Handle the work
Messages are reviewed, answered, routed, or prepared for follow-up according to the agreed process.
04
Improve the flow
Repeated questions become better replies, clearer documentation, or process improvements.
Work with Flexpoint
Questions about a product or a support project? Send a message and we will reply by email.