Block + classic
WooCommerce checkout
Software products + human support
Practical software for small businesses, backed by real human support.
Flexpoint builds focused products like VAT Sentinel for WooCommerce, and runs the customer-service and operations layer behind them. Written, multilingual, and calm. Software where it helps; people where it matters.
flexpoint — products + support
# a product doing its job
vat-sentinel validate NL822010690B01
→ valid · reverse-charge applied · VAT 0.00
→ VIES down? order kept, flagged
# the people behind it
support queue: EN / NL / DE
→ answered by team · hard cases escalated
Fails open
keeps selling when VIES is down
EN · NL · DE
support languages
Email-first
answered every business day
Flagship product
VAT Sentinel for WooCommerce
EU VAT validation that applies the reverse charge automatically, keeps proof of every check, and keeps your checkout working even when the EU’s VIES service is down.
✓
Automatic reverse chargeValid cross-border EU B2B numbers are zero-rated at checkout, on block and classic.
✓
Never lose a saleIf VIES is unavailable, the order is accepted and flagged, not blocked.
✓
Audit-ready recordsEvery check is timestamped; Pro stores the official VIES consultation reference.
✓
Honest by designA validation and record-keeping tool, not tax advice, with no compliance guarantee.
More small, focused products are in development. We would rather ship one excellent tool than a long roadmap.
Services
The human support layer behind the software
Customer-service and operations support for small teams and product owners. Concrete, hands-on, and run to European business standards.
◎ Product & e-commerce support
- Front-line answers for your customers
- WooCommerce / store operations help
- Order, refund, and account questions
◎ Inbox monitoring & triage
- Shared inbox watched every business day
- Sorted, prioritised, and routed
- Nothing left sitting unanswered
◎ Escalation & follow-up
- Technical issues raised to engineering
- Clear ownership until resolved
- Consistent, documented follow-up
How support works
Written, traceable, and calm
We run support by email and form, not phone. Everything is in writing, so it is searchable, accurate, and easy to hand over. No queues, no scripts, no pressure.
01
You write in
By email or the contact form, with the detail you have.
02
We read & answer
A real person handles normal questions the same business day.
03
Hard cases escalate
Technical issues go straight to the people who build the software.
04
We follow up
We document it and stay on it until it is resolved.
Work with Flexpoint
Questions about a product, support, or a project? We usually reply within one business day.