EU-registered
Tallinn, Estonia
EU software company · Tallinn, Estonia
Practical software products, and the people who stand behind them.
Flexpoint Solutions builds focused software for small businesses, and runs the human customer-service and operations layer that keeps it useful. Software where it helps, real people where it matters — in English, Dutch and German.
flexpoint — products + support
# a product doing its job
vat-sentinel validate NL822010690B01
→ valid · reverse-charge applied · VAT 0.00
→ VIES down? order kept, flagged
# the people behind it
support queue: EN / NL / DE
→ answered by team · hard cases escalated
EN / NL / DE
support languages
Email-first
monitored every business day
Build & run
products + support
Two things, done well
We are a product company with a support backbone. That combination is the point.
◆ We build software products
Focused tools that solve one real problem well, are properly tested, and are made to need as little of your attention as possible. Our first product is VAT Sentinel for WooCommerce, with more on the way.
◎ We provide the human support layer
Email-first customer service and operations support, monitored every business day, in English, Dutch and German. Normal questions handled by our team, technical issues escalated to the people who built the product.
Products
Our products
Built to grow into a small catalog of dependable tools for small businesses.
WooCommerce · EU VAT
VAT Sentinel
Validates EU B2B VAT numbers against the official VIES service, applies the reverse charge automatically, and keeps a timestamped record of every check. Keeps selling when VIES is down.
Visit vatsentinel.euIn development
More products soon
We are building a small catalog of focused tools for small businesses. New products will appear here as they are ready.
See the roadmapNeed something specific?
Talk to us
If you run a small business and have a recurring problem worth solving with a small, well-made tool, we would like to hear about it.
Get in touchServices
Customer service and operations support
A real business line, not an afterthought. The same care we put into our products, applied to your day-to-day.
◎ Customer support
Careful support communication, escalation handling, inbox management, customer updates, and consistent follow-up.
◎ Multilingual support
Business communication in English, Dutch and German for organisations working across several markets.
◎ CRM & helpdesk processes
Practical work with support tools, CRM systems, ticket flows, documentation, and clear process agreements.
◎ Back office & follow-up
Support with administration, data handling, follow-up, periodic checks, and daily coordination.
◎ Process improvement with AI
Thoughtful use of AI for analysis, writing, and recurring tasks, with room for human judgement.
◎ Team support
Help with coordination, onboarding, quality checks, and calm communication when the pressure rises.
How we support
Email-first, monitored every business day.
1
You email us
Support runs by email and the contact form. No phone queues, no call centre.
2
Our team answers
A real person on our team monitors support every business day and handles normal questions directly.
3
Hard problems escalate
Technical or product issues are escalated to the people who build the software, so answers are accurate.
Flexpoint Solutions OÜ
- Registered
- Tallinn, Estonia (EU)
- Reg. no.
- 17339990
- VAT
- EE102908327
- Contact
- info@flexpointsolutions.eu
Work with Flexpoint
Questions about a product, support, or a project? Send a message. We usually reply within one business day.
Contact us