Support
Support that is written down, not shouted down a phone.
You email us, a real person reads it the same business day, and harder problems go straight to the people who built the software. Email-first is a deliberate choice, and it works better for everyone.
Why email-first
The advantages of support in writing
✎ Written
You get a clear, considered answer you can re-read, forward, and act on, not something half-remembered from a call.
⎘ Traceable
Every request and reply is recorded, so there is always a history of what was asked and what we did.
◷ Calm
No hold music, no queue, no pressure to decide on the spot. You write when it suits you; we respond properly.
↗ Escalatable
Because it is in writing with full context, a technical issue can be handed to engineering without losing a detail.
How it works
From your message to a resolved issue
You write in
By email or the contact form, with your product and what you need.
We answer
A real person handles normal questions the same business day.
We escalate
Technical issues go to the people who build the software.
We follow up
Documented and chased until it is resolved.
What support covers
- Help getting set up and configured
- Questions about how a product works
- Reporting and resolving defects
- Customer-service and operations support for clients
Good to know
- Support languages: English, Dutch, German
- We typically reply within one business day
- Everything in writing, so it stays traceable
- Please do not send passwords or sensitive personal data by form or email
Need help?
Send us a message and we will get back to you, usually within one business day.