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Privacy Policy

Privacy Policy

Flexpoint Solutions OÜ

1. Introduction

Flexpoint Solutions OÜ respects your privacy and handles personal data with care. This policy explains how we collect, use, and protect personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data We Process

  • Client contact details (name, email, phone, company information)


  • End-customer communication data (messages, inquiries, support requests handled on behalf of our clients)


  • Operational data (usernames and access rights provided by clients)


  • Invoice and payment data (company name, VAT number, payment information)


  • Technical data (IP addresses, log data, functional cookies for website use)


We do not process special categories of personal data unless explicitly agreed upon.

3. Purposes

Personal data is used solely for:

  • Execution of agreed services


  • Handling client communication


  • Invoicing and contract administration


  • Secure system access


  • Compliance with legal obligations.


4. Legal Basis

We process data based on:

  • Performance of a contract


  • Legal obligation (accounting, taxation)


  • Legitimate interest (security and efficiency of services)


  • Consent, where required


5. Data Sharing

We do not sell or share data with third parties for marketing purposes. Data is only shared with:

  • Trusted sub-processors (e.g., cloud platforms, communication tools)


  • Authorities where legally required


6. International Transfers

Where possible, we process data within the EEA. If transfers outside the EEA occur, we use Standard Contractual Clauses (SCCs) or equivalent safeguards.

7. Retention Periods

  • Contract and invoice data: up to 7 years (legal requirement)


  • Communication data: as long as necessary for service delivery


  • Technical data (such as log data) is generally retained briefly unless required for security or legal obligations.


8. Data Subject Rights

Data subjects have the right to access, rectify, erase, restrict processing, data portability, and object. Requests may be submitted via [contact email].

9. Cookies

We only use necessary functional cookies. No marketing or tracking cookies.

10. Security

We take appropriate technical and organizational measures: access restrictions, encryption where appropriate, confidentiality agreements, and monitoring of system access.

11. Contact

Flexpoint Solutions OÜ

Tuukri tn 19-202, Kesklinna linnaosa

Tallinn, Harju maakond, 10120, Estonia

Email: legal@flexpointsolutions.eu

Registration code: 17339990

VAT number: EE102908327