Services

We personally support your daily business operations with a focus on administration and communication. This includes:

• Email management, calendar management, and CRM updates

• Customer contact via phone, email, chat, and WhatsApp

• Order processing, returns, and bookings

• Secretarial tasks such as scheduling and travel coordination

Because you always work directly with us, the founders, you receive consistent service without having to explain things over and over again. This keeps your workflows running smoothly and allows you to focus on growth.

We provide communication in:

• Dutch (native language)

• German

• English

This gives you multilingual support without having to hire additional staff.

Yes. We personally adapt to the tools you already use, such as:

• CRM and helpdesk systems

• Planning and project management tools

• Communication systems such as Teams, Slack, or WhatsApp

Because we do this ourselves, we quickly learn your working methods and integrate seamlessly.  

Yes. Within the reserved hours, we will take over all your customer communication, such as:

• Answering phone calls, emails, and chats

• Following up on open tickets or requests

• Escalating issues to management if necessary

You can be sure that the same two people will always help your customers—in the agreed languages.

Yes, when this has been planned in advance. For example:

• Confirming appointments you have made

• Contacting suppliers or logistics partners

• Following up on existing customer queries

⚠️ Important: we do not make cold calls or sales calls. We only contact people in the context of existing relationships or agreed processes.

We don't create campaigns or strategies. However, we can provide operational support, such as:

• Scheduling posts prepared by your marketing team

• Monitoring responses on social channels

• Basic reports for your marketing department

This ensures your campaign process runs smoothly while you retain creative control.

Yes. We offer personal executive support such as:

• Inbox and calendar management

• Travel planning and bookings

• Reporting and follow-up on actions

Because you always work with the same contact persons, you don't have to explain everything over and over again. This saves time and builds trust.

We focus on administration, communication, and customer service. We do not offer:

• Bookkeeping or accountancy

• Legal advice

• Professional translation services

• Cold calling, telemarketing, or making unsolicited appointments

This makes it crystal clear and prevents false expectations.